Worldwide Shipping Policy 🌍

At Novel Carry, we’re proud to ship our book-themed backpacks to readers around the world. Please review the information below before placing your order.

Order Processing 📦

Every order is carefully prepared before shipment. Current processing estimates are displayed on the product page or during checkout. Processing times do not include weekends or public holidays.

During product launches, holidays, or periods of high demand, preparation may take slightly longer.

Shipping Costs 🚚

Shipping costs are calculated automatically at checkout based on your delivery location, selected shipping method, and order size. Any available free-shipping promotions will be shown before payment.

Estimated Delivery Times ⏳

Estimated delivery dates are displayed during checkout whenever available. Delivery times begin after your order has been processed and dispatched.

All delivery estimates are approximate and may be affected by customs inspections, weather conditions, carrier delays, local holidays, or other circumstances outside our control.

Order Tracking 🔎

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take several business days to appear after the carrier receives your package.

Customs, Duties and Taxes 🌐

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are not included in the product or shipping price unless clearly stated during checkout.

Customers are responsible for any applicable customs or import charges.

Incorrect Shipping Addresses 🏠

Please carefully review your shipping address before completing your purchase. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped. Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete address.

Delayed, Missing or Delivered Packages 📬

If your package appears delayed, please review the tracking information and contact the shipping carrier first. If you still need assistance, contact Novel Carry and we will help investigate the shipment.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building staff, or the carrier before contacting us.

Damaged Packages 💔

If your order arrives damaged, contact us as soon as possible and include your order number, photographs of the packaging, and clear photographs of the affected item. Our team will review the issue and help determine the appropriate resolution.

Split Shipments

Orders containing multiple items may occasionally arrive in separate packages. If this happens, each available tracking number will be provided.

By placing an order with Novel Carry, you acknowledge that international delivery estimates are not guaranteed and may vary depending on the destination and shipping carrier.